Krystal Cancun Hotel

Kukulcan Lotes 9 Y 9A Km 9, Cancun, Mexico, 77500  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Krystal Cancun Hotel

 Free Wi-Fi

Free Wi-Fi in public areas

 Parking

Paid parking

 24-hour

24-hour reception

 Swimming pool

Private swimming pool

Outdoor swimming pool

 Private beach

Beach access

 Fitness/Gym

Fitness center

 Sports activities

Aqua park

Tennis court

Golf course

Scuba diving

Wind surfing

Water skiing

Billiards/Pool tables

Table tennis

 Spa and relaxation

Spa & wellness center

Turkish bath

Reflex massage

Steam bath

Jacuzzi

Overview

Krystal Cancun Hotel is placed in a marina area of Cancun in the vicinity of Interactive Aquarium, Avenida Kukulkan and Playa Marlin. Renovated in 2012, the exclusive hotel has welcomed guests since 1981.

Krystal Cancun Hotel is also minutes away from Coco Bongo, Plaza Isla and Forum Beach Cancun.

Apart from proximity to convention centers and exhibition centers, this hotel offers a business corner, a photocopier and a meeting room.

The property enjoys panoramic location within a 20-minute drive to Cancun International airport.

Rooms

Krystal Cancun Hotel features 453 modern rooms with a breathtaking view of the lagoon and such various amenities as a private safe, coffee/tea makers, a minibar, high-speed internet and heating. Some rooms come with a view of the Caribbean Sea. The rooms are appointed with en suite bathrooms and dark-wood furniture.

Eat & Drink

At the restaurant authentic dishes are served. Free Wi-Fi and billiards are provided in the Poolside bar. The seafood restaurant Casa Rolandi Cancun is within easy reach of the property.

All visitors are offered a full breakfast for a fee. 

Services

Guests can rent cars to discover the nearby sites.

Relax

Along with a health club, a solarium and a spa lounge, guests will appreciate Turkish steam bath and reflex massage on the premises. Krystal Cancun Hotel offers sports activities including jet skiing, beach volleyball and scuba diving.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Free public parking is possible on site.

Year renovated:   2012.  Number of floors:   8.  Number of rooms:   453.

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Facilities

General

  • Free Wi-Fi in public areas
  • Paid parking
  • 24-hour check-in
  • 24-hour reception
  • Non-smoking rooms
  • Air conditioning in public areas
  • Children are welcome
  • 24-hour security
  • Safe deposit box
  • Smoke detectors
  • Multilingual staff
  • No pets allowed
  • Executive/club floor
  • Sundry/Convenience store
  • Souvenir shop
  • Coffee shop
  • Private beach
  • Currency exchange
  • ATM/Cash machine
  • Beauty salon
  • Luggage storage
  • Elevator
  • Rooms/Facilities for disabled

Sports & Fitness

  • Water skiing
  • Scuba diving
  • Wind surfing
  • Tennis court
  • Golf course
  • Billiards/Pool tables
  • Table tennis
  • Volleyball

Services

  • Paid city shuttle
  • Valet parking
  • 24-hour room service
  • Bell staff/Porter
  • Car rental
  • Dry cleaning
  • Self-service laundry
  • Wedding services
  • Medical facilities service
  • Shops/Commercial services
  • Newspaper service
  • Tours/Ticket assistance

Dining facilities

  • Paid breakfast
  • Continental breakfast
  • Breakfast room
  • All inclusive
  • Restaurant buffet
  • Swim-up bar
  • Snack bar
  • Cafe

Meeting facilities

  • Business center
  • Conference room
  • Meeting/Banquet facilities
  • Fax/Photocopying

Children's facilities

  • Cribs available
  • Paid babysitting/Child services
  • Children's play area
  • Children's pool
  • Paid kids club

Leisure facilities

  • Private swimming pool
  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Beach towels
  • Aqua park
  • Live entertainment
  • Health club
  • Spa & wellness center
  • Turkish bath
  • Steam bath
  • Jacuzzi
  • Sun terrace
  • Garden area
  • Television in lobby
  • Reflex massage

Room view

  • Sea view
  • Ocean view

Room facilities

  • Free Wi-Fi in rooms
  • In-room air conditioning
  • Heating
  • Paid in-room safe
  • Mini-bar
  • Tea and coffee facilities
  • Soundproofed rooms
  • Connecting rooms
  • Rollaway beds
  • Ironing facilities
  • Fireplace in room

Bathroom

  • Shared bathroom
  • Bath/Shower
  • Room toiletries
  • Hair dryer
  • Lighted makeup mirror
  • Bathroom telephone

Media

  • Paid movies/Video
  • Flat-screen TV
  • Internet television
  • Direct dial telephone
  • International calls
  • Radio
  • AM/FM alarm clock

Policies

Check-in

  • from  1 am

Check-out

  • until  1 am

Children and extra beds

  • All children under the age of 12 may stay free of charge when using existing bedding. 
  • Maximum capacity of extra beds in a room is 1. 

Pets

  • Pets are not allowed.

How to reach hotel

hotel Krystal Cancun Hotel Cancun location
Show big map »

Hotel Address:

Kukulcan Lotes 9 Y 9A Km 9, Cancun, Mexico, 77500

Get directions
City Center
  • Cancun
    10.9 km
Airports
Train Stations
  • House of Culture
    9.5 km
Restaurants
  • Casa Rolandi Cancun (cuisine: Italian, International, Swiss)
    560 m
  • Beach House
    610 m
Beaches
  • Forum Beach Cancun
    280 m
Hotel information
  • Check-in:
    from  1 am
  • Check-out:
    until  1 am
  • Year renovated:
    2012
  • Number of floors:
    8
  • Number of rooms:
    453

Hotel Awards

MexicanHOTEL AWARDSRecommendedCancunKrystal Cancun

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Mexico

Use Badge

Rooms and availability

Krystal Cancun photos RoomKrystal Cancun photos RoomKrystal Cancun photos RoomKrystal Cancun photos Room
Club Double Room
Bed type: Double bed or King-size bed or Sleeping arrangements for 3 persons
Size: 32 m²
Check Prices
  • Air conditioning
  • Shower
— Less information+ More information

Krystal Club

Room facilities
    Krystal Cancun photos RoomKrystal Cancun photos RoomKrystal Cancun photos RoomKrystal Cancun photos Room
    Guest Room
    Bed type: Double bed or Twin beds or 2 Single beds or Double beds
    Size: 34 m²
    Check Prices
    • Air conditioning
    • Private bathroom
    — Less information+ More information

    Twin Room (All Inclusive)

    Room facilities
      Images coming soon
      Triple Room
      Bed type: Sleeping arrangements for 3 persons
      Check Prices
      • Air conditioning
      — Less information+ More information
      Room facilities
        Krystal Cancun photos RoomKrystal Cancun photos RoomKrystal Cancun photos Room
        Romantic Room
        Bed type: 1 Super King-size bed or Double bed or King-size bed
        Size: 31 m²
        Check Prices
        • Air conditioning
        — Less information+ More information

        Krystal Romantic

        Room facilities
          Images coming soon
          Family Double Room
          Bed type: Double bed
          Check Prices
          — Less information+ More information

          Family Room All Inclusive

          Krystal Cancun photos RoomKrystal Cancun photos RoomKrystal Cancun photos Room
          Family Studio
          Bed type: Double bed or 1 Super King-size bed and 1 Sofa bed or Sleeping arrangements for 3 persons
          Check Prices
          • Air conditioning
          — Less information+ More information

          Family Studio

          Room facilities
            Images coming soon
            Superior Room
            Bed type: Double bed or Twin beds or Double bed
            Check Prices
            — Less information+ More information

            Superior Room - Sea view

            Room facilities
              Krystal Cancun photos RoomKrystal Cancun photos Exterior Hotel informationKrystal Cancun photos RoomKrystal Cancun photos Room
              Deluxe Double Room
              Bed type: Double bed or King-size bed or Double bed or Twin beds
              Check Prices
              • Air conditioning
              • Shower
              — Less information+ More information

              Deluxe Room Ocean View

              Room facilities
                Images coming soon
                Honeymoon Double Room
                Bed type: Double bed
                Check Prices
                — Less information+ More information

                Honeymoon + Breakfast

                Images coming soon
                Luxury Double Room
                Bed type: Double bed
                Check Prices
                — Less information+ More information

                Luxury Room - Sea View

                Room facilities

                  How to reach hotel

                  hotel Krystal Cancun Hotel Cancun location
                  Show big map »

                  Hotel Address:

                  Kukulcan Lotes 9 Y 9A Km 9, Cancun, Mexico, 77500

                  Get directions
                  City Center
                  • Cancun
                    10.9 km
                  Airports
                  Train Stations
                  • House of Culture
                    9.5 km
                  Restaurants
                  • Casa Rolandi Cancun (cuisine: Italian, International, Swiss)
                    560 m
                  • Beach House
                    610 m
                  Beaches
                  • Forum Beach Cancun
                    280 m
                  Hotel information
                  • Check-in:
                    from  1 am
                  • Check-out:
                    until  1 am
                  • Year renovated:
                    2012
                  • Number of floors:
                    8
                  • Number of rooms:
                    453

                  Hotel Awards

                  MexicanHOTEL AWARDSRecommendedCancunKrystal Cancun

                  According to guest reviews, the hotel has been rated as
                  Best Luxury Hotels in Mexico

                  Use Badge

                  Krystal Cancun Location

                  Legend
                  • Current hotel
                  • Hotels nearby
                  • Other hotels
                  • Airports
                  • Underground stations
                  • Train stations
                  • Parks
                  • Tourist attractions
                  • Museums
                  • Convention centers
                  • Stadiums
                  • Food and meals
                  • General

                  Hover above the icons to see hotel photo and details.

                  Click the hotel to go to the main hotel page.

                  Route Planner
                  Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

                  What's nearby

                  Places of interest

                  • Cancun Convention Center - 300 m
                  • The City Nightclub - 400 m

                  Shopping areas

                  • La Isla Shopping Mall - 3.3 km
                  • Kukulcan Mall - 4.2 km

                  Monuments and Landmarks

                  • Coco Bongo - 200 m

                  Theaters

                  • Backstage Theatre - 4.6 km

                  Local attractions

                  • Wet'n Wild Cancun - 2.0 km
                    Blvd Kukulkan Km. 25, Cancun
                  • Museo Sensorial del Tequila - 3.8 km
                    Blvd. Kukulcan km 12.5, zona hotelera, Cancun
                  • Museo de Arte Popular Mexicano - 4.0 km
                    Blvd. Kukulcan Km 4, Cancun
                  • Playa Tortugas - 2.6 km
                    Km 6.5, Cancun
                  • Playa Marlin - 3.9 km
                    CancunMexico

                  Near the hotel

                  • Dolphinaris Cancun - 270 m
                    Blvd. Kukulkan km.25 Zona Hotelera, Cancun
                  • Plaza Isla - 360 m
                    Zona Hotelera, Cancun
                  • Forum Beach Cancun - 280 m
                    Blvd. Kukulcan km 9 Zona Hotelera, Cancun

                  Restaurants nearby

                  • Casa Rolandi Cancun - 560 m

                    Address: Av. Kukulcan Km. 13.5
                    Phone: 998 883 2557

                    81% likes this, based on 283 reviews
                    Cuisine: Italian, International, Swiss
                    Price Range: GBP 24 - GBP 32

                  • The Surfin Burrito - 750 m

                    Address: Kukulcan Blvd. Km 9.5
                    Phone: 8 83 00 83

                    74% likes this, based on 568 reviews
                    Cuisine: Mexican

                  • Beach House - 610 m

                    Address: Blvd. Kukulcan KM 12 Zona Hotelera
                    Phone: 9988812664

                    83% likes this, based on 30 reviews
                    Price Range: GBP 17 - GBP 33

                  Hotel information
                  • Check-in:
                    from  1 am
                  • Check-out:
                    until  1 am
                  • Year renovated:
                    2012
                  • Number of floors:
                    8
                  • Number of rooms:
                    453

                  Hotel Awards

                  MexicanHOTEL AWARDSRecommendedCancunKrystal Cancun

                  According to guest reviews, the hotel has been rated as
                  Best Luxury Hotels in Mexico

                  Use Badge

                  Hotels nearby
                  Aloft Cancun Hotel
                  4 stars
                  0.2 km
                  Cities nearby

                  Krystal Cancun Reviews

                  Guest reviews are submitted by our customers after their stay at Krystal Cancun

                  Average guest rating

                  7.0out of 10
                  Very good
                  Based on 110 reviews

                  Rating by category:

                  Location
                  9.2
                  Rooms
                  8.0
                  Service
                  8.8
                  Value
                  8.6

                  Guest reviews

                  • Group of friends
                    7.8

                    Cool place ... Really close to the best clubs in Cancun ... Nice pool ... The staff is ok, but really concern about tips (propina). If you dont give it, they treat you really bad, everywhere (pool bar, room service, etc). In the end, the hotel really worth its value ... Good cost/benefit.

                  • Older travelers
                    8.8

                    excelente relacao custo x beneficio. localizacao privilegiada. a estrutura do hotel, a praia em frente, bem como todos os restaurantes, bares, lojas e boates perto do hotel atendem a necessidade do viajante em cancun. voltaria novamente.

                  • Single
                    3.2

                    Es un hotel sucio. This is a filthy hotel. Severely understaffed. Hosted a major Spring Break organization - drunk students all over the place and at the same time families with young children. How greedy can you get? Choose your market.

                  • Older travelers
                    7.4

                    Did not know that spring break had started...lots of kids from Canada and of course it was noisy...would probably be fine at some other time of the year.

                    Band stand on beach outside of hotel blasting music from 11am to 4:30pm...Our original room was next to a loud night club but were able to move to another room in the high rise building.

                  • Couple
                    9.2

                    Great location, nice rooms, value for the money, and the staff is very gently. i recommed this hotel for younge couples, familys,

                    i little bit difficult to find ice.

                  • Single
                    10.0

                    The view from my room and the friendliness of everyone who works there.

                    The room I was in smelled like it had a mildew problem (#1453). Stinky!!

                  • Older travelers
                    9.6

                    The continal Breakfast could hve been better but in general all was plesant

                  • Couple
                    7.8

                    The beach and the swimming pool.

                    You need to tip at all times. Swimming pool was being repaired during the last days of our trip. My adivce: go for all inclusive.

                  • Family with children
                    7.8

                    Rate was excellent (got a sale on Booked.net) Fantastic location Clean room

                    Needs some TLC

                  • Older travelers
                    8.2

                    Excellent location, sandy beach, shopping and eating area. All rooms facing the beach and only sea sound comes to rooms. Very good restaurant with big variety of food. Breakfast is big and rich including many fruits and health’s drinks as well as Mexican, European and International cuisines. Internet available in rooms, lounges swimming pool. Today Internet is not luxury but daily need

                    Total price for hotel is very reasonable but cost of food (breakfast, lunch and dinner) are too high compare to restaurants around hotel. Meat is definitely not the stronger side of chef, usually meat was thin and dry Damp smell was staying in the room regardless if the room was open or ac was on the whole day and the smell was mainly from matrass!

                  • Single
                    6.6

                    -The location is absolutely the best. Great beachfront and 200-500 meters from all the bar, disco and restaurant action, shops etc etc. -One of the three buildings of this hotel seems to be new (but I did not there)

                    -There was mildew smell in my room and general wetness. -The bathroom sink or faucet was leaking and there was some water on the bathroom floor all the time, which I counteracted by putting towels. -My room was facing the back of a restaurant. They should charge less for those rooms. - Upon arrival the cable was off the TV and could not be connected without moving some furniture around. The TV remote control was not functioning. The refrigerator was not functioning. Somebody fixed the TV remote after I complained. I had stuck a paper on the refrigerator door `NO FUNCIONA` and moved it away from its location to be noticed , but it took three days before repair. -They hard sell RCI time-share disguised as vacation club, in the hotel and tried to entice me to go for a 90 minute meeting and offering a free tour to Isla Mujeres...but I did not bite.

                  • Couple
                    10.0

                    If you buy a Club room, you are getting check in and check out without any queue. Also I loved breakfasts on 8th floor with a fabulous sea view.

                    The music during the night was a bit loud because of Coco Bongo and other night clubs around. But it was not a big deal for us.

                  • Single
                    5.0

                    It was close to the Cancun conference center. The internet was free in the room.

                    The hotel is badly in need of a make-over - the hotel looks and feels "tired" - the management in my opinion need to spend money on upgrading the hotel. Tour operators in Cancun told me this was once a good hotel, but they agreed with my assessment that the hotel needs some money spent on it. In terms of specific points: some of the lifts did not work well; the cleaning in public areas left a lot to be desired; the hotel would not call a shuttle bus to the airport for me (I had to pay for a more expensive taxi ride); I felt the staff in general could have had a more helpful attitude.

                  • Couple
                    8.8

                    The Krystal Cancun was a great price and a great location near all the action.

                  • Group of friends
                    8.8

                    Location was great, rooms were large, and the beach was beautiful

                    Any time I had to deal with the front desk, there was an issue. Customer service at the hotel was horrendous.

                  How to reach hotel

                  hotel Krystal Cancun Hotel Cancun location
                  Show big map »

                  Hotel Address:

                  Kukulcan Lotes 9 Y 9A Km 9, Cancun, Mexico, 77500

                  Get directions
                  City Center
                  • Cancun
                    10.9 km
                  Airports
                  Train Stations
                  • House of Culture
                    9.5 km
                  Restaurants
                  • Casa Rolandi Cancun (cuisine: Italian, International, Swiss)
                    560 m
                  • Beach House
                    610 m
                  Beaches
                  • Forum Beach Cancun
                    280 m
                  Hotel information
                  • Check-in:
                    from  1 am
                  • Check-out:
                    until  1 am
                  • Year renovated:
                    2012
                  • Number of floors:
                    8
                  • Number of rooms:
                    453

                  Hotel Awards

                  MexicanHOTEL AWARDSRecommendedCancunKrystal Cancun

                  According to guest reviews, the hotel has been rated as
                  Best Luxury Hotels in Mexico

                  Use Badge