Krystal Cancun Hotel

Blvd. Paseo Kukulcan Km 9 Lotes 9 Y 9A, Cancun, Mexico, 77500  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
^

Krystal Cancun Hotel

Free Wi-Fi

Free Wi-Fi in public areas

Parking

Valet parking

Luggage storage
Late check-in/ -out
Food/ Drinks

Restaurant buffet

Swim-up bar

Cafe

Snack bar

Coffee shop

Breakfast room

Shuttle

Paid city shuttle

Fitness/ Gym

Fitness center

Swimming pool

Outdoor swimming pool

Private swimming pool

Overview

Situated close to the white-sand beach, the 4-star Krystal Cancun Hotel offers a breathtaking view over the Caribbean Sea. The hotel occupies 8 floors and was renovated in 2012.

Krystal Cancun Hotel is also minutes away from Dolphinaris Cancun, Coco Bongo and Cancun Convention Center. This tranquil property is located in the middle of Cancun.

This hotel is set in a lively area next to convention centers and exhibition centers.

The venue is notable for the prime location within a 20-minute drive to Cancun International airport.

Rooms

The hotel offers 453 rooms that are non-smoking and Mexican in design, and feature cable TV, a kitchen, a minibar, LCD flat-screen TV and heating. Some rooms have the lagoon view. For more comfort a shower, dressing gowns and a hairdryer are provided.

Eat & Drink

Guests can enjoy delicious flavors of authentic meals at the lobby restaurant. There is an onsite Poolside bar to relax in. Casa Rolandi Cancun and Beach House offer an assortment of dishes within 600 meters of the property.

All visitors are offered a full breakfast for a fee. 

Services

The on-site conveniences include a safe deposit box, a souvenir shop and currency exchange.

Relax

There are live performances and live music arranged for guests' amusement. The hotel offers a gym and a fitness center available on site.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Free public parking is possible on site.

Year renovated:   2012.  Number of floors:   8.  Number of rooms:   453.

This field is required.
Email not defined
 Open
WRITE A QUICK REVIEW
Very Bad Excellent
1 2 3 4 5 6 7 8 9 10
Rate this hotel
YOUR IMPRESSION OF THE HOTEL

In general

Pros

Cons

YOUR DETAILS
First Name
Email
Cancel
To get your review moderated and published, please read our Terms and Conditions.

Facilities

General

  • Free Wi-Fi in public areas
  • Paid parking
  • 24-hour check-in
  • 24-hour reception
  • Non-smoking rooms
  • Air conditioning in public areas
  • Children are welcome
  • 24-hour security
  • Safe deposit box
  • Smoke detectors
  • Multilingual staff
  • No pets allowed
  • Executive/club floor
  • Sundry/Convenience store
  • Souvenir shop
  • Coffee shop
  • Private beach
  • Currency exchange
  • ATM/Cash machine
  • Beauty salon
  • Luggage storage
  • Elevator
  • Rooms/ Facilities for disabled

Sports & Fitness

  • Water skiing
  • Scuba diving
  • Wind surfing
  • Tennis court
  • Golf course
  • Billiards/ Pool tables
  • Table tennis
  • Volleyball

Services

  • Paid city shuttle
  • Valet parking
  • 24-hour room service
  • Bell staff/Porter
  • Car rental
  • Dry cleaning
  • Self-service laundry
  • Wedding services
  • Medical facilities service
  • Shops/Commercial services
  • Newspaper service
  • Tours/Ticket assistance

Dining facilities

  • Paid breakfast
  • Continental breakfast
  • Breakfast room
  • All inclusive
  • Restaurant buffet
  • Swim-up bar
  • Snack bar
  • Cafe

Meeting facilities

  • Business center
  • Conference room
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children's facilities

  • Cribs available
  • Paid babysitting/Child services
  • Children's play area
  • Children's pool
  • Paid kids club

Leisure facilities

  • Private swimming pool
  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Beach towels
  • Aqua park
  • Live entertainment
  • Health club
  • Spa & wellness center
  • Turkish bath
  • Steam bath
  • Jacuzzi
  • Sun terrace
  • Garden area
  • Television in lobby
  • Reflex massage

Room view

  • Sea view
  • City view
  • Ocean view

Room facilities

  • Free Wi-Fi in rooms
  • In-room air conditioning
  • Heating
  • Paid in-room safe
  • Mini-bar
  • Tea and coffee facilities
  • Soundproofed rooms
  • Connecting rooms
  • Rollaway beds
  • Ironing facilities
  • Fireplace in room

Bathroom

  • Shared bathroom
  • Bath/ Shower
  • Room toiletries
  • Hair dryer
  • Lighted makeup mirror
  • Bathroom telephone

Media

  • Paid movies/Video
  • Flat-screen TV
  • Internet television
  • Direct dial telephone
  • International calls
  • Radio
  • AM/FM alarm clock

Policies

Check-in

  • from  3 pm

Check-out

  • until  12 pm

Children and extra beds

  • All children under the age of 12 may stay free of charge when using existing bedding. 
  • Maximum capacity of extra beds in a room is 1. 

How to reach hotel

hotel Krystal Cancun Hotel Cancun location
Show big map »

Hotel Address:

Blvd. Paseo Kukulcan Km 9 Lotes 9 Y 9A, Cancun, Mexico, 77500

Get directions
City Center
  • Cancun
    10.9 km
Airports
Train Stations
  • House of Culture
    9.5 km
Restaurants
  • Casa Rolandi Cancun (cuisine: Italian, International, Swiss)
    570 m
  • Beach House
    600 m
Beaches
  • Forum Beach Cancun
    280 m
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2012
  • Number of floors:
    8
  • Number of rooms:
    453

Hotel Awards

MexicanHOTEL AWARDSRecommendedCancunKrystal Cancun

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Mexico

Use Badge

Rooms and availability

Krystal Cancun photos Room
Club Double Room
Bed type: Double bed or King-size bed or Double bed or Twin beds
Size: 32 m²
Check Prices
  • Air conditioning
  • Shower
— Less information+ More information

Standard|Club Room

Room facilities
    Club Triple Room
    Bed type: Sleeping arrangements for 3 persons
    Check Prices
    — Less information+ More information
    Krystal Cancun photos Room
    Guest Room
    Bed type: Double bed or Twin beds or 2 Single beds or Double beds
    Size: 34 m²
    Check Prices
    • Air conditioning
    • Private bathroom
    — Less information+ More information

    Standard|Twin Room - All Inclusive

    Room facilities
      Krystal Cancun photos Exterior Hotel information
      Standard Studio
      Bed type: King-size bed
      Size: 32 m²
      Check Prices
      • Air conditioning
      — Less information+ More information

      Standard|1 King, 1 Sofa Bed - Non-Smoking - Studio with Kitchen - Ocean View

      Room facilities
        Standard Triple Room
        Bed type: Sleeping arrangements for 3 persons
        Check Prices
        — Less information+ More information
        Quadruple Room
        Bed type: Sleeping arrangements for 4 persons
        Check Prices
        • Air conditioning
        — Less information+ More information

        Standard|Quad (2ad+2ch)

        Room facilities
          Krystal Cancun photos Room
          Romantic Room
          Bed type: 1 Super King-size bed or Double bed or King-size bed
          Size: 31 m²
          Check Prices
          • Air conditioning
          — Less information+ More information

          Standard|Krystal Romantic

          Room facilities
            Family Room
            Bed type: Double bed
            Check Prices
            — Less information+ More information

            Standard|Leisure Family Room All Inclusive

            Krystal Cancun photos Room
            Family Studio
            Bed type: 1 Super King-size bed and 1 Sofa bed or Double bed or 2 Single beds
            Check Prices
            • Air conditioning
            — Less information+ More information

            Standard|Family Studio

            Room facilities
              Superior Room
              Bed type: Double bed or Twin beds
              Check Prices
              — Less information+ More information
              Room facilities
                Krystal Cancun photos Exterior Hotel information
                Executive Deluxe Double Room
                Bed type: King-size bed or 1 King-size bed or 1 Double bed
                Check Prices
                • Air conditioning
                — Less information+ More information

                Deluxe|1 King - Non-Smoking - Executive - Ocean View

                Room facilities
                  Krystal Cancun photos Room
                  Deluxe Double Room
                  Bed type: Double bed or King-size bed or Double bed or Twin beds
                  Check Prices
                  • Air conditioning
                  • Shower
                  — Less information+ More information

                  Deluxe|Deluxe Ocean View All Inclusive

                  Room facilities
                    Krystal Cancun photos Exterior Hotel information
                    Deluxe Triple Room
                    Bed type: Sleeping arrangements for 3 persons
                    Check Prices
                    • Air conditioning
                    — Less information+ More information
                    Room facilities
                      Krystal Cancun photos Exterior Hotel information
                      Executive Double Room
                      Bed type: King-size bed or 1 King-size bed and 2 Double beds or 1 King-size bed or 1 Double bed
                      Check Prices
                      • Air conditioning
                      — Less information+ More information

                      Deluxe|1 King - Non-Smoking - Executive - Ocean View

                      Room facilities
                        Honeymoon Room
                        Bed type: Double bed
                        Check Prices
                        — Less information+ More information

                        Standard|Honeymoon + Breakfast

                        Krystal Cancun photos Exterior Hotel information
                        Luxury Double Room
                        Bed type: Double bed or 1 Single bed
                        Check Prices
                        • Air conditioning
                        — Less information+ More information

                        Deluxe|Double Luxury Ocean View

                        Room facilities

                          How to reach hotel

                          hotel Krystal Cancun Hotel Cancun location
                          Show big map »

                          Hotel Address:

                          Blvd. Paseo Kukulcan Km 9 Lotes 9 Y 9A, Cancun, Mexico, 77500

                          Get directions
                          City Center
                          • Cancun
                            10.9 km
                          Airports
                          Train Stations
                          • House of Culture
                            9.5 km
                          Restaurants
                          • Casa Rolandi Cancun (cuisine: Italian, International, Swiss)
                            570 m
                          • Beach House
                            600 m
                          Beaches
                          • Forum Beach Cancun
                            280 m
                          Hotel information
                          • Check-in:
                            from  3 pm
                          • Check-out:
                            until  12 pm
                          • Year renovated:
                            2012
                          • Number of floors:
                            8
                          • Number of rooms:
                            453

                          Hotel Awards

                          MexicanHOTEL AWARDSRecommendedCancunKrystal Cancun

                          According to guest reviews, the hotel has been rated as
                          Best Luxury Hotels in Mexico

                          Use Badge

                          Krystal Cancun Location

                          Legend
                          • Current hotel
                          • Hotels nearby
                          • Other hotels
                          • Airports
                          • Underground stations
                          • Train stations
                          • Parks
                          • Tourist attractions
                          • Museums
                          • Convention centers
                          • Stadiums
                          • Food and meals
                          • General

                          Hover above the icons to see hotel photo and details.

                          Click the hotel to go to the main hotel page.

                          Route Planner
                          Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

                          What's nearby

                          Places of interest

                          • Cancun Convention Center - 300 m
                          • The City Nightclub - 400 m

                          Shopping areas

                          • La Isla Shopping Mall - 3.2 km
                          • Kukulcan Mall - 4.2 km

                          Monuments and Landmarks

                          • Coco Bongo - 100 m

                          Theaters

                          • Backstage Theatre - 4.6 km

                          Local attractions

                          • Wet'n Wild Cancun - 2.0 km
                            Blvd Kukulkan Km. 25, Cancun
                          • Museo Sensorial del Tequila - 3.8 km
                            Blvd. Kukulcan km 12.5, zona hotelera, Cancun
                          • Museo de Arte Popular Mexicano - 4.1 km
                            Blvd. Kukulcan Km 4, Cancun
                          • Playa Tortugas - 2.6 km
                            Km 6.5, Cancun
                          • Playa Marlin - 3.9 km
                            CancunMexico

                          Near the hotel

                          • Dolphinaris Cancun - 280 m
                            Blvd. Kukulkan km.25 Zona Hotelera, Cancun
                          • Plaza Isla - 360 m
                            Zona Hotelera, Cancun
                          • Forum Beach Cancun - 280 m
                            Blvd. Kukulcan km 9 Zona Hotelera, Cancun

                          Restaurants nearby

                          • Casa Rolandi Cancun - 570 m

                            Address: Av. Kukulcan Km. 13.5
                            Phone: 998 883 2557

                            81% likes this, based on 283 reviews
                            Cuisine: Italian, International, Swiss
                            Price Range: GBP 23 - GBP 30

                          • The Surfin Burrito - 750 m

                            Address: Kukulcan Blvd. Km 9.5
                            Phone: 8 83 00 83

                            74% likes this, based on 568 reviews
                            Cuisine: Mexican

                          • Beach House - 600 m

                            Address: Blvd. Kukulcan KM 12 Zona Hotelera
                            Phone: 9988812664

                            83% likes this, based on 30 reviews
                            Price Range: GBP 16 - GBP 32

                          Hotel information
                          • Check-in:
                            from  3 pm
                          • Check-out:
                            until  12 pm
                          • Year renovated:
                            2012
                          • Number of floors:
                            8
                          • Number of rooms:
                            453

                          Hotel Awards

                          MexicanHOTEL AWARDSRecommendedCancunKrystal Cancun

                          According to guest reviews, the hotel has been rated as
                          Best Luxury Hotels in Mexico

                          Use Badge

                          Hotels nearby
                          Aloft Cancun Hotel
                          4 stars
                          0.2 km
                          Me Cancun Hotel
                          5 stars
                          3 km
                          Cities nearby

                          Krystal Cancun Reviews

                          Guest reviews are submitted by our customers after their stay at Krystal Cancun

                          Average guest rating

                          7.0out of 10
                          Very good
                          Based on 110 reviews

                          Rating by category:

                          Location
                          9.2
                          Rooms
                          8.0
                          Service
                          8.8
                          Value
                          8.6

                          Guest reviews

                          • Group of friends
                            7.8

                            Cool place ... Really close to the best clubs in Cancun ... Nice pool ... The staff is ok, but really concern about tips (propina). If you dont give it, they treat you really bad, everywhere (pool bar, room service, etc). In the end, the hotel really worth its value ... Good cost/benefit.

                          • Older travelers
                            8.8

                            excelente relacao custo x beneficio. localizacao privilegiada. a estrutura do hotel, a praia em frente, bem como todos os restaurantes, bares, lojas e boates perto do hotel atendem a necessidade do viajante em cancun. voltaria novamente.

                          • Single
                            3.2

                            Es un hotel sucio. This is a filthy hotel. Severely understaffed. Hosted a major Spring Break organization - drunk students all over the place and at the same time families with young children. How greedy can you get? Choose your market.

                          • Older travelers
                            7.4

                            Did not know that spring break had started...lots of kids from Canada and of course it was noisy...would probably be fine at some other time of the year.

                            Band stand on beach outside of hotel blasting music from 11am to 4:30pm...Our original room was next to a loud night club but were able to move to another room in the high rise building.

                          • Couple
                            9.2

                            Great location, nice rooms, value for the money, and the staff is very gently. i recommed this hotel for younge couples, familys,

                            i little bit difficult to find ice.

                          • Single
                            10.0

                            The view from my room and the friendliness of everyone who works there.

                            The room I was in smelled like it had a mildew problem (#1453). Stinky!!

                          • Older travelers
                            9.6

                            The continal Breakfast could hve been better but in general all was plesant

                          • Couple
                            7.8

                            The beach and the swimming pool.

                            You need to tip at all times. Swimming pool was being repaired during the last days of our trip. My adivce: go for all inclusive.

                          • Family with children
                            7.8

                            Rate was excellent (got a sale on Booked.net) Fantastic location Clean room

                            Needs some TLC

                          • Older travelers
                            8.2

                            Excellent location, sandy beach, shopping and eating area. All rooms facing the beach and only sea sound comes to rooms. Very good restaurant with big variety of food. Breakfast is big and rich including many fruits and health’s drinks as well as Mexican, European and International cuisines. Internet available in rooms, lounges swimming pool. Today Internet is not luxury but daily need

                            Total price for hotel is very reasonable but cost of food (breakfast, lunch and dinner) are too high compare to restaurants around hotel. Meat is definitely not the stronger side of chef, usually meat was thin and dry Damp smell was staying in the room regardless if the room was open or ac was on the whole day and the smell was mainly from matrass!

                          • Single
                            6.6

                            -The location is absolutely the best. Great beachfront and 200-500 meters from all the bar, disco and restaurant action, shops etc etc. -One of the three buildings of this hotel seems to be new (but I did not there)

                            -There was mildew smell in my room and general wetness. -The bathroom sink or faucet was leaking and there was some water on the bathroom floor all the time, which I counteracted by putting towels. -My room was facing the back of a restaurant. They should charge less for those rooms. - Upon arrival the cable was off the TV and could not be connected without moving some furniture around. The TV remote control was not functioning. The refrigerator was not functioning. Somebody fixed the TV remote after I complained. I had stuck a paper on the refrigerator door `NO FUNCIONA` and moved it away from its location to be noticed , but it took three days before repair. -They hard sell RCI time-share disguised as vacation club, in the hotel and tried to entice me to go for a 90 minute meeting and offering a free tour to Isla Mujeres...but I did not bite.

                          • Couple
                            10.0

                            If you buy a Club room, you are getting check in and check out without any queue. Also I loved breakfasts on 8th floor with a fabulous sea view.

                            The music during the night was a bit loud because of Coco Bongo and other night clubs around. But it was not a big deal for us.

                          • Single
                            5.0

                            It was close to the Cancun conference center. The internet was free in the room.

                            The hotel is badly in need of a make-over - the hotel looks and feels "tired" - the management in my opinion need to spend money on upgrading the hotel. Tour operators in Cancun told me this was once a good hotel, but they agreed with my assessment that the hotel needs some money spent on it. In terms of specific points: some of the lifts did not work well; the cleaning in public areas left a lot to be desired; the hotel would not call a shuttle bus to the airport for me (I had to pay for a more expensive taxi ride); I felt the staff in general could have had a more helpful attitude.

                          • Couple
                            8.8

                            The Krystal Cancun was a great price and a great location near all the action.

                          • Group of friends
                            8.8

                            Location was great, rooms were large, and the beach was beautiful

                            Any time I had to deal with the front desk, there was an issue. Customer service at the hotel was horrendous.

                          How to reach hotel

                          hotel Krystal Cancun Hotel Cancun location
                          Show big map »

                          Hotel Address:

                          Blvd. Paseo Kukulcan Km 9 Lotes 9 Y 9A, Cancun, Mexico, 77500

                          Get directions
                          City Center
                          • Cancun
                            10.9 km
                          Airports
                          Train Stations
                          • House of Culture
                            9.5 km
                          Restaurants
                          • Casa Rolandi Cancun (cuisine: Italian, International, Swiss)
                            570 m
                          • Beach House
                            600 m
                          Beaches
                          • Forum Beach Cancun
                            280 m
                          Hotel information
                          • Check-in:
                            from  3 pm
                          • Check-out:
                            until  12 pm
                          • Year renovated:
                            2012
                          • Number of floors:
                            8
                          • Number of rooms:
                            453

                          Hotel Awards

                          MexicanHOTEL AWARDSRecommendedCancunKrystal Cancun

                          According to guest reviews, the hotel has been rated as
                          Best Luxury Hotels in Mexico

                          Use Badge